Cancellations: Cancellations cannot be made within 2 calendar days prior to arrival date. Cancellations made at least 3 days prior to arrival can receive a refund (does not include transaction/cancellation fees). Cancellations must be made through www.reserveamerica.com. You must cancel your reservations online, from your account. If you fail to cancel in a timely manner, or fail to use the facility for reasons other than the exceptions listed below, a refund is not available.

Changes/Transfers: Changes/Transfers must be made 3 calendar days prior to your scheduled arrival date and incur a $4 change/transfer fee. Changes/transfers cannot be made within 2 calendar days. Changes where the reservation is extended will not have an additional change fee.

Refunds: Park Staff are not authorized to give cash refunds. Refunds for canceled reservations online will be made by issuing a credit to the card used for payment.

Exceptions: If you were unable to use the facility due to events beyond your control, such as extreme weather/hazardous conditions (as determined by Alaska State Parks), or closure of a road, trail, or facility by the State, you may request a refund. Requests for refunds must be made within three (3) business days of the last date of your reservation to the Alaska Department of Natural Resources Public Information Center at 907-269-8400. Please provide your reservation number when you call. Extreme weather in the Northern Region is defined as Minus 30 F for the "Hunt Memorial", "North Fork", and "Chena River" Cabins; Minus 20 F for all other cabins and ice huts. In the event of a natural emergency or sudden campground/site closure, a full refund will be issued. The Division of Parks and Outdoor Recreation reserves the right to make the final determination of whether a refund will be issued.